CloudNine Analyst: ESI Desktop - Known Issues and Behavior

Below are the known issues found in ESI Desktop and are in our development queue. We will update our partners when we roll these features and requests out.

Multiple Instances of Desktop Loading to Same Site is not Supported

In some instances to speed the process of loading data, you may want to load multiple data sets at once to ESI Analyst using more than one instance of ESI Desktop. At this time, only one instance of ESI Desktop can be uploading to a site at a time. 

If you try loading multiple sets at once using multiple instances of ESI Desktop you may cause disruption and slow down the process of the overall loading process. 


To load multiple UFDRs or PST's at once through ONE instance of ESI Desktop, you can read the article here

Desktop Error: Error Creating New Import: No Session

If you encounter the following error it is because the session expired. This is in active development to not allow this session expiration. 

Error creating new import: No session found


Current Workflow: Logout and log back in and this will restore your session. 


Login Credential is "Correct" but getting an invalid login

The User Name and Password are the same for all CloudNine Analyst platforms. If you have input your information correctly, but getting the following error, there may be a character in your password that will not work in ESI Desktop but may work just fine in CloudNine Analyst. 

Invalid Login Credentials or ESI Domain [] Please reenter the credentials for this user.


Characters that may cause the issue are: & + ^

Please change your password to avoid these characters. 

Data Needs to be Stored Locally on the Processing Workstation

When loading UFDRs, PST's and other data that can be uploaded through ESI Desktop, the physical data needs to be stored locally to run the import

Microsoft Teams PSTs are not supported through uploading in Desktop
If you have a PST that contains MS Teams data, the direct import is not configured to import those data types. This is in active development and for now, you can create a load file and have a folder for attachments and use CloudNine Analyst and ESI Sync to upload MS Teams data.