--- title: "CloudNine Analyst: Is it possible to tag multiple records (bulk tag) at the same time?" description: Yes, you are able to bulk tag from search, filter, view, and 24-hour thread results. --- [Skip to content](https://kb.cloudnine.com/cloudnine-esi-analyst-is-it-possible-to-tag-multiple-records-bulk-tag-at-the-same-time#main-content) English Show submenu for translations [Contact us](https://kb.cloudnine.com/kb-tickets/new?hsLang=en) ![CloudNine](https://kb.cloudnine.com/hs-fs/hubfs/1%20-%20CloudNine%20MARKETING/1%20-%20LOGOS/CloudNine%20Logos/CloudNine_Transparent_Low%20Res.png?width=250&height=94&name=CloudNine_Transparent_Low%20Res.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://kb.cloudnine.com/kb-tickets/new) - [Go to cloudnine.com](https://cloudnine.com/) [Go to cloudnine.com](https://cloudnine.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. 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In CloudNine Analyst, you can bulk tag in [**Chronological Item List,**](https://kb.cloudnine.com/cloudnine-esi-analyst-is-it-possible-to-tag-multiple-records-bulk-tag-at-the-same-time#ChronologicalItemList) **[Sort By - 24hr Thread](https://kb.cloudnine.com/cloudnine-esi-analyst-is-it-possible-to-tag-multiple-records-bulk-tag-at-the-same-time#SORTBY24HR)**, and[**Thread Group**](https://kb.cloudnine.com/cloudnine-esi-analyst-is-it-possible-to-tag-multiple-records-bulk-tag-at-the-same-time#ThreadGroupTagging) (24-hour thread group with chat bubbles).  ### **Chronological Item List** The Chronological Item List is located on the **Project Metadata** page. To access this page, in the **Project Dashboard** select **review** from the top menu options or **Review Project Metadata** from the fly-out menu on the right. ![Review\_1](https://kb.cloudnine.com/hs-fs/hubfs/Review_1.png?width=688&height=213&name=Review_1.png) **Bulk Tagging Chronological Item List Results**  1. On the **Project Metadata** page, use the **Filters** options on the left to perform a filter or search.  Results of the search are returned in the **Chronological Item List**. The screenshot below shows a search for the term "community" that returned 74 records.  ![Chronological Item List-1](https://kb.cloudnine.com/hs-fs/hubfs/Chronological%20Item%20List-1.png?width=688&height=295&name=Chronological%20Item%20List-1.png) 2. Scroll to the bottom of the page the **BULK TAG/UNTAG RESULTS** option is available.  ![BulkTagOption](https://kb.cloudnine.com/hs-fs/hubfs/BulkTagOption.png?width=230&height=73&name=BulkTagOption.png)   To quickly scroll to the **BULK TAG / UNTAG RESULTS** button, click the bulk tag  ![bulktagquick](https://kb.cloudnine.com/hs-fs/hubfs/bulktagquick.png?width=170&height=39&name=bulktagquick.png) option on the top right corner.  1. Click **BULK TAG / UNTAG RESULTS** to launch the **Bulk Tag / Untag** feature.  ![BulkTagUntagPopup](https://kb.cloudnine.com/hs-fs/hubfs/BulkTagUntagPopup.png?width=688&height=370&name=BulkTagUntagPopup.png) 2. On this screen, you can choose to **TAG ITEMS** or **UNTAG ITEMS**. Multiple tags may be applied at the same time. After selecting the Tag(s), click **EXECUTE.** 3. A message box appears indicating the request to tag and the number of items queued.  ![request tag](https://kb.cloudnine.com/hs-fs/hubfs/request%20tag.png?width=688&height=263&name=request%20tag.png) 4. Click **CLOSE WINDOW** and return to the **Project Metadata** page. 5. When tagging completes a message appears at the top of the **Chronological Items List** indicating the tags have been applied to the query result. ![Notification](https://kb.cloudnine.com/hs-fs/hubfs/Knowledgebase%20-%20ESI%20Analyst/Notification.png?width=688&height=69&name=Notification.png) ### **SORT BY: 24hr Thread (Chronological)** You are able to bulk tag **24-Hour** and **Master** **threads** from the **Chronological Item List** when you enable the **SORT BY** - **24HR Thread (Chronological)** option. This allows you to quickly tag items in threads without having to go inside each thread and bulk tag.  When **SORT BY - 24hr Thread** (Chronological) is selected and the filter/search is applied **only one item per responsive thread** is displayed in the **Chronological Item List**. Click the view icon to launch the full thread view of that item.  For illustration purposes in this article, a **Control Number** filter is applied with the **24hr Thread** sort enabled.  1. In **Project Metadata**, use the **Filters** option on the left to enable your filter/search criteria. Once your Filter is set, select **24hr Thread (Chronological)** from the **SORT BY** menu then click **APPLY**.  ![SortBy](https://kb.cloudnine.com/hs-fs/hubfs/Knowledgebase%20-%20ESI%20Analyst/SortBy.png?width=254&height=59&name=SortBy.png) 2. Your filter/search results are returned in the **Chronological Item List** and sorted by **24hr Threads**. Only one item per responsive thread is returned.  ![24hrfirst-1](https://kb.cloudnine.com/hs-fs/hubfs/Knowledgebase%20-%20ESI%20Analyst/24hrfirst-1.png?width=655&height=164&name=24hrfirst-1.png) 3. Select the **BULK TAG/UNTAG RESULTS** option at the bottom of the page. The Bulk Tag/Untag feature appears. At the top, there are two options for tagging:  - **APPLY TO ALL ITEMS WITHIN 24HR THREADS IN THE CURRENT RESULTS:** Tags only items within 24hr threads. - **APPLY TO ALL ITEMS WITHIN MASTER THREADS IN THE CURRENT RESULTS:** Tags the entire conversation.  ![BULKTAGTHREADS](https://kb.cloudnine.com/hs-fs/hubfs/Knowledgebase%20-%20ESI%20Analyst/BULKTAGTHREADS.png?width=688&height=135&name=BULKTAGTHREADS.png) 4. Select **APPLY TO ALL ITEMS WITHIN 24HR THREADS**, **Tag(s)**, then click **EXECUTE**.  ![Bulk24HRSort](https://kb.cloudnine.com/hs-fs/hubfs/Knowledgebase%20-%20ESI%20Analyst/Bulk24HRSort.png?width=688&height=366&name=Bulk24HRSort.png) 5. A message appears about the action/request submitted, **CLOSE WINDOW** to return to the Chronological Item List.  ![24hrbulkmessage.](https://kb.cloudnine.com/hs-fs/hubfs/Knowledgebase%20-%20ESI%20Analyst/24hrbulkmessage..png?width=688&height=252&name=24hrbulkmessage..png) 6. Once the tagging is complete, a message should appear under the Chronological Item List.  ![Complete Message](https://kb.cloudnine.com/hs-fs/hubfs/Knowledgebase%20-%20ESI%20Analyst/Complete%20Message.png?width=603&height=46&name=Complete%20Message.png) To **Bulk Tag** the entire conversation, repeat the above steps and choose the **APPLY TO ALL ITEMS WITHIN MASTER THREADS IN THE CURRENT RESULTS** option in the **Bulk Tag/Untag Items** feature.  **Note:** This option will take longer since it is tagging entire conversations.  **Verify the results** 1. Return to the **Project Metadata** page. If there is an active Filter, select **RESET**. The **Chronological Item List**, changes to **Awaiting Filter Criteria.** 2. In the **Filters** section, select **TAG** then **TAG LIST** to open the **Filter Options: Tag**. Select a tag you used when tagging the 24hr thread, then click **SUBMIT.** The tag is selected for filtering. ![VerifyTagSearch24](https://kb.cloudnine.com/hs-fs/hubfs/Knowledgebase%20-%20ESI%20Analyst/VerifyTagSearch24.png?width=285&height=154&name=VerifyTagSearch24.png) 3. Now click **APPLY.** The Chronological Item List returns the results of the entire bulk tagging for 24hr or Master threads. **Bulk-tag 24hr Result Sample** ![24hrtagresults-1](https://kb.cloudnine.com/hs-fs/hubfs/Knowledgebase%20-%20ESI%20Analyst/24hrtagresults-1.png?width=688&height=377&name=24hrtagresults-1.png) **Bulk-Tag Master Result Sample** ![MasterTag](https://kb.cloudnine.com/hs-fs/hubfs/Knowledgebase%20-%20ESI%20Analyst/MasterTag.png?width=688&height=169&name=MasterTag.png) It is possible to bulk-tag 24HR or Master threads without enabling the 24hr Sort.  It is also possible to bulk-tag both the 24HR and Master threads at the same time. Neither workflow is recommended as it could lead to undesirable tag results.  ### **Thread Group Tagging** When [viewing a 24 Hour Thread](https://kb.cloudnine.com/how-to-view-the-24-hour-thread?hsLang=en), you can bulk-tag the entire thread by clicking the **tag** icon. 1. From the Project Dashboard, select either **review** from the top menu or **Review Project Metadata** from the fly-out menu on the right. 2. The **Review Project Metadata** page appears. On this page, you can perform searches and filters for specific information. In the Filters section, select **TYPE** to expand the list of data types.  Then select **Communication**. ![Communication Type](https://kb.cloudnine.com/hs-fs/hubfs/Communication%20Type.png?width=194&height=135&name=Communication%20Type.png) 3. After selecting **Communication,** the **COMMUNICATION TYPE** list appears. You can select one or more of the listed filter types. For 24 Hour Threading, you must select Chat, MMS, SMS, Text, or Group.  ![CommunicationType1](https://kb.cloudnine.com/hs-fs/hubfs/CommunicationType1.png?width=220&height=168&name=CommunicationType1.png) 4. Select any additional filter options, then click **APPLY**. Filtered results are returned in the **Chronological Item List.**  ![ChronItemListView](https://kb.cloudnine.com/hs-fs/hubfs/ChronItemListView.png?width=688&height=181&name=ChronItemListView.png) 5. On one of the items, Select the **VIEW**![view](https://kb.cloudnine.com/hs-fs/hubfs/view.png?width=26&height=30&name=view.png) icon. The details chart appears. Select the **THREAD GROUP** link to display the 24 Hour Thread.  ![ThreadGroupLink](https://kb.cloudnine.com/hs-fs/hubfs/ThreadGroupLink.png?width=688&height=253&name=ThreadGroupLink.png) 6. You now see the **24-hour thread**. At the bottom of the page, click the **Tag ![Tag](https://kb.cloudnine.com/hs-fs/hubfs/Tag.png?width=24&height=34&name=Tag.png)** icon. ![Tag1](https://kb.cloudnine.com/hs-fs/hubfs/Tag1.png?width=688&height=447&name=Tag1.png) 7. **The Bulk Tag / Untag Thread ID** options appear. Select the Tag(s) you wish to assign to the 24-hour thread. Then click **EXECUTE**.  ![ThreadTags](https://kb.cloudnine.com/hs-fs/hubfs/ThreadTags.png?width=688&height=343&name=ThreadTags.png) 8. Queueing Things Up... Please Wait message appears. Then a confirmation the items have been tagged.  ![Queing up message](https://kb.cloudnine.com/hs-fs/hubfs/Queing%20up%20message.png?width=545&height=220&name=Queing%20up%20message.png)![ThreadConfirmation](https://kb.cloudnine.com/hs-fs/hubfs/ThreadConfirmation.png?width=688&height=268&name=ThreadConfirmation.png) 9. Click **CLOSE WINDOW** to return to the Chronological Item List or **RETURN TO THREAD** to return to the thread and continue review of the thread. 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