CloudNine Analyst: Logging into ESI Desktop for the First Time

Logging into ESI Desktop for the First Time

Launching ESI Desktop

After you have downloaded and installed ESI Desktop for the first time, you can launch the program from your desktop shortcut or "Run as administrator" from the applications folder if needed. 
When you first launch ESI Desktop you will be presented with the login screen.
Note: The same credentials are used for ESI Desktop as they are for CloudNine Analyst. Updating passwords are immediate for all CloudNine Analyst products.

Domain Connection

On your first login, you will be notified that an ESI Domain was not found and asked to provide your CloudNine Analyst Domain in order to connect to your CloudNine Analyst instance.  Enter the domain that you use to log in to CloudNine Analyst, e.g., and click on “Save”. 
You do not need to provide the "https://" or any other information besides the domain name itself.

DUO Authentication

ESI Desktop will then attempt to connect to your CloudNine Analyst domain with the credentials you provided.  If successful, and you have enabled Duo Multi-Factor Authentication, you will be prompted to authenticate with Duo.

Upon successfully authenticating with Duo, you will be logged into ESI Desktop and are ready to begin processing data and loading it into CloudNine Analyst.