--- title: "CloudNine Analyst: How to Log Into Your Account" description: How to Log Into Your Account --- [Skip to content](https://kb.cloudnine.com/how-to-log-into-your-account#main-content) English Show submenu for translations [Contact us](https://kb.cloudnine.com/kb-tickets/new?hsLang=en) ![CloudNine](https://kb.cloudnine.com/hs-fs/hubfs/1%20-%20CloudNine%20MARKETING/1%20-%20LOGOS/CloudNine%20Logos/CloudNine_Transparent_Low%20Res.png?width=250&height=94&name=CloudNine_Transparent_Low%20Res.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://kb.cloudnine.com/kb-tickets/new) - [Go to cloudnine.com](https://cloudnine.com/) [Go to cloudnine.com](https://cloudnine.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.cloudnine.com/?hsLang=en) 2. [CloudNine Analyst](https://kb.cloudnine.com/cloudnine-analyst?hsLang=en) 3. [Account](https://kb.cloudnine.com/cloudnine-analyst?hsLang=en#account) # CloudNine Analyst: How to Log Into Your Account ## How to Log Into Your Account ![](https://kb.cloudnine.com/hubfs/Knowledge%20Base%20Import/info-Apr-07-2022-12-20-58-69-AM.png) To initially log into your account, you should have received a welcome email with your first-time link to create your account. If not, please contact your Partner for assistance.    Once your account is created, you can log in to your account at any time by navigating to your designated instance URL. This will be provided to you by your Partner. Navigate to that instance and input your username (your email) and your password.   ![](https://kb.cloudnine.com/hubfs/Knowledge%20Base%20Import/DocsDisplay-Apr-07-2022-12-19-16-71-AM.png)   Once your username and password are input, you will be taken to the multi-factor authentication (MFA) prompt. At this time CloudNine Analyst leverages DUO for MFA.   ![](https://kb.cloudnine.com/hubfs/Knowledge%20Base%20Import/exclamation-Apr-07-2022-12-20-56-26-AM.png) If you are having issues logging in and entering the incorrect password more than five (5) times you will be temporarily locked out of your account. Please visit [How a User or Admin can Reset a Password](https://kb.cloudnine.com/how-to-reset-your-password?hsLang=en) for more information on how to quickly get a password reset link for your account if you are having trouble logging in.    To download the DUO application for your device, please visit this link and select your device's operating platform:  [https://duo.com/product/multi-factor-authentication-mfa/duo-mobile-app](https://duo.com/product/multi-factor-authentication-mfa/duo-mobile-app)   You have three options to verify your identity: 1. Send a Push – Will send you a notification through the application on your smartphone or device where you can accept the login 2. Call Me – Duo will call you where you can follow the prompts on the phone to authenticate 3. Enter a Passcode – You will be given a text box to enter the passcode found in the DUO application on your smartphone or device. ![](https://kb.cloudnine.com/hubfs/Knowledge%20Base%20Import/DocsDisplay-Apr-07-2022-12-19-17-46-AM.png)       - [CloudNine Training Videos](https://kb.cloudnine.com/cloudnine-training-videos?hsLang=en#main-content) - [CloudNine Videos by Product](https://kb.cloudnine.com/cloudnine-training-videos?hsLang=en#cloudnine-videos-by-product) - [CloudNine Review](https://kb.cloudnine.com/cloudnine-review?hsLang=en#main-content) - [CloudNine Review Video Library](https://kb.cloudnine.com/cloudnine-review?hsLang=en#cloudnine-review-video-library) - [Section 1: Getting Started](https://kb.cloudnine.com/cloudnine-review?hsLang=en#section-1-getting-started) - [Getting Started: My Projects](https://kb.cloudnine.com/cloudnine-review?hsLang=en#getting-started-my-projects) - [Section 2: Understanding Different Views](https://kb.cloudnine.com/cloudnine-review?hsLang=en#section-2-understanding-different-views) - [Section 3: Searching](https://kb.cloudnine.com/cloudnine-review?hsLang=en#section-3-searching) - [Section 3A. 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[Other](https://kb.cloudnine.com/concordance?hsLang=en#other) - [Exporting](https://kb.cloudnine.com/concordance?hsLang=en#exporting) - [Proof of Concept](https://kb.cloudnine.com/concordance?hsLang=en#proof-of-concept) - [Concordance Desktop](https://kb.cloudnine.com/concordance-desktop?hsLang=en#main-content) - [Email Database](https://kb.cloudnine.com/concordance-desktop?hsLang=en#email-database) - [CloudNine Analyst](https://kb.cloudnine.com/cloudnine-analyst?hsLang=en#main-content) - [CloudNine Analyst Video Library](https://kb.cloudnine.com/cloudnine-analyst?hsLang=en#cloudnine-analyst-video-library) - [FAQ](https://kb.cloudnine.com/cloudnine-analyst?hsLang=en#faq) - [Known Issues and Behavior](https://kb.cloudnine.com/cloudnine-analyst?hsLang=en#known-issues-and-behavior) - [Account](https://kb.cloudnine.com/cloudnine-analyst?hsLang=en#account) - [Projects](https://kb.cloudnine.com/cloudnine-analyst?hsLang=en#projects) - [Import](https://kb.cloudnine.com/cloudnine-analyst?hsLang=en#import) - 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