Why am I seeing a "Wrong OS or OS Version Error"?

Sometimes you will receive this error when attempting to import documents into LAW using the Electronic Discovery import engine

1. You have received the below error message: 

Initialization Error

“An error occurred initializing the import, unable to proceed.

<Error> = Automation error

Wrong OS or OS version for application (Line 0)

(ErrCode=3002, Line=110, ProcName-MCorlibHelper.initializerProcessors.[Outlook])”

2. This error is likely related to the fact that a 64-bit version of Microsoft Outlook is installed on your machine.  

3. The Electronic Discovery (ED Loader) import engine does not work with MS Office 64-bit.  

4. You will need to uninstall the 64-bit version, and reinstall a 32-bit version of MS Office.  

Published by: Curtis Atkins