- Help Center
- LAW
- Turbo Import
How Do I Suspend and Resume a Turbo Import Case?
Suspending a Turbo Import Case during import.
Important: This action prevents all agents from working on the case. You may lift the suspension when desired.
-
Go to the ‘In Progress tab’ and select ‘Suspend Case’.
-
Once an agent has stopped work, the agent will be cleared from the Agent Activity grid.
-
The case is now in a Suspended state, and the Suspend Case button changes to Activate Case.
-
Case status will display ‘Suspended’ in the upper right corner of the In Progress screen of the LAW Turbo Import case, alerting all users that the case is in a suspended import status.
- To Resume Processing, change the Suspend Case button by clicking 'Activate Case'.
-
The status will change to ‘In Progress’ and importing will resume.
- An ‘In Progress’ message will be displayed on the In Progress tab of the LAW Turbo Import menu, alerting all users that work has been resumed.
Published by: Dave Reaves & Curtis Atkins