How to Manually Deactivate an Expired License
CloudNine recommends renewing LAW licenses before they expire to maintain productivity. If a license expires, a manual deactivation process may be necessary to release it and re-activate it with a new expiration date. This process requires collaboration between CloudNine and you, the client.
Manual Deactivation of CloudNine LAW License
To manually deactivate a CloudNine LAW License, you will need access to the machine that acts as the LAW License Server.
- On the LAW License Server machine, download and unzip the wlmadmin.zip file.
- Verify the LAW License Manager is closed.
- Open the WlMAdmin.exe. Click Yes to allow changes. The WlmAdmin utility opens.
- On the menu bar, select Edit-Defined Server List. The Defined Server List window opens.
- Under Server, enter LocalHost or the License Server Name.
- Click Add to add the Server name to the list.
- Click OK to close the Defined Server List and return to the WlmAdmin utility.
- In the left column, expand Defined Servers, then expand the License Server name you added. A list of all LAW licenses for that license server appears.
- Right-click on the License Server - (localhost), select Remove all Features. The utility will remove the licenses.
- Close the WlmAdmin utility.
- Navigate to C:\Program Files (x86)\Common Files\Thales\Sentinel RMS License Manager\WinNT.
- Locate and delete the lservrc file.
- Navigate to C:\ProgramData\LexisNexis\LitigationLicenseManager. Delete all files in the folder.
- Note: The Program Data folder may be a hidden folder. To see the folder, select View-Show-Hidden items.
- Launch the LAW License Manager, click Refresh. The Licenses should be removed.
- Contact support to complete the license activation process.
Resource
Email: lawsupport@cloudnine.com
Phone: 713-462-6464 ext. 12