1.1 - Introduction and Getting Help

CloudNine Review® is a powerful, yet easy-to-use online review tool that is available to host your litigation document collections. It can host the smallest of collections up through those with hundreds of millions of pages. All you need to access CloudNine is a browser.


 Most of our clients find that CloudNine is intuitive and easy to use. CloudNine offers several tools to help you when you do have questions:

  • This user guide covers CloudNine’s most used features. The majority of our clients do not need to learn more than what is covered here to effectively use CloudNine.
  • Report an Issue is our preferred method for contact. This method is delivered to our entire support team and contains critical system information that will help us diagnose your problem.
  • Call our Technical Support Help Desk at 713-462-6464. It’s available Monday through Friday from 9:00 a.m. to 5:00 p.m. central time.
  • Contact CloudNine for free on-line training. The session only takes a couple of hours and it will help to get you off on the right foot.
  • Access the online support center for assistance. Click the Training & Support menu item in the menu bar in any CloudNine screen and select Contact Support: (see Figure 1)



 Figure 1